Legal
Terms of Service
Version 1.0
These terms are the agreement between you and Truth Wireless Limited, which operates Tujuane. By creating an account you accept them.
1. Who can use Tujuane
You must be 18 or older. We check your date of birth on our servers, and an account found to belong to someone under 18 is removed.
You may hold one account. Tujuane's whole premise is that the people in it are real and are who they say they are, and that falls apart the moment one person runs several profiles.
2. Your account
You sign in with your phone number. Keep access to that number secure, because anyone who controls it can reach your account. Tell us promptly if you believe someone else has got in.
You are responsible for what you post and what you send.
3. Verification
Tujuane is a verification-first service. Verifying with a live selfie is what unlocks appearing in other people's decks, swiping, matching and chatting. You can browse without verifying; you cannot participate without it, because a verified space only works if the people in it are verified.
What verification involves, what we keep, and how to withdraw it are covered in the Biometric Consent document and the Privacy Policy. In short: your selfie frames are deleted after the check, we keep only an encrypted mathematical representation of your face, no third party receives it, and you can delete it whenever you like.
Verification raises the cost of pretending to be someone else. It does not make that impossible. Use the safety tools and your own judgement.
4. Credits and perks
This part is different from most apps, and it is deliberate.
Perks are earned with attention, not money. Boosts, super likes, extra likes, rewinds, filters and the rest are paid for with credits, and credits cannot be bought. There is no way to purchase them, and there is not going to be one. You earn them by watching a short ad, which is verified on our servers rather than trusted from the app.
Credits have no cash value. They cannot be exchanged for money, transferred to another person, or refunded. They exist inside Tujuane and nowhere else.
We may set daily limits on how many credits can be earned, and we may adjust what perks cost. If we change a price we will not retroactively take credits you have already earned.
Trying to earn credits without genuinely watching the ads, by automation or by tampering with the app, will cost you the credits and may cost you the account.
5. Premium
Premium is a paid subscription and is the only thing on Tujuane that money buys. It is billed by the app store you subscribe through, on the terms shown at purchase, and it renews until you cancel.
Cancellations and refunds are handled by that app store, not by us, because they take the payment and we never see your card details. Cancelling stops future renewals; it does not refund the current period unless the store's own policy says otherwise.
Premium does not buy credits, and it does not buy influence over who sees you beyond the features it plainly describes.
6. How you must behave
Our Community Guidelines are part of these terms. Read them: they are short and they are specific.
In summary, you must not harass, threaten, deceive, solicit money, post another person's photos as your own, post sexual content involving anyone under 18, or use Tujuane to advertise anything.
7. Your content
You keep ownership of your photos, your bio and your messages.
You give us permission to host, store and display them for the purpose of running Tujuane, and to show your profile to other members. That permission exists so the service can function, and it ends when you delete the content or your account, except where we must keep something to investigate abuse or to meet a legal obligation.
You confirm that you have the right to post what you post, and in particular that the photos are of you.
8. What we may do
We may remove content, restrict features, suspend an account, or ban an account, where we believe these terms or the Community Guidelines have been broken. For serious cases, including impersonation, sexual content involving minors, and scams, we act immediately and without warning.
We may change or discontinue features. Where a change materially affects you, we will tell you.
9. What we do not promise
Tujuane is provided as it is. We do not promise you will meet anyone, that anyone is a good match, or that the service will be uninterrupted or error free.
We do not vet members beyond the verification described above. Verification confirms a real, consistent face behind a profile. It is not a background check, a criminal records check, or a judgement about whether someone is safe to meet. Take the same care you would with anyone you have not met.
10. Liability
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by our negligence, or for fraud.
Subject to that, we are not liable for indirect or consequential loss, for the conduct of other members, whether online or in person, or for anything arising from a meeting you arrange through Tujuane. Where liability cannot be excluded, it is limited to the amount you have paid us in the twelve months before the claim.
11. Ending it
You can delete your account at any time in Settings. Deletion starts a 14 day grace period, during which nothing is erased and you can cancel by logging back in. After that it is permanent.
We may end your access for a breach of these terms, as described in section 8.
12. Governing law
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute. If you are a consumer resident elsewhere, this does not deprive you of the protection of mandatory consumer law in your country of residence.
13. Changes to these terms
These terms are versioned. When we publish a materially different version we will ask you to review and accept it before you continue using Tujuane, rather than changing the agreement quietly.
14. Contact
Truth Wireless Limited operates Tujuane. Contact details are published at tujuane.africa/support.